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Get answers to common questions, or reach us directly. We're here for you.

Scroll for FAQs:

  • Order & Shipping
  • Subscriptions & Account
  • Product & Usage
  • Quality & Ingredients
  • Returns & Pricing

Order & Shipping

Frequently asked questions (5)

When will my order be shipped? +

We process orders as quickly as possible while ensuring every order is properly prepared before shipment.

  • One-time orders: Typically processed within 48 hours after payment confirmation.
  • Subscription orders: Typically processed within 24 hours after your initial or recurring payment.
  • Promotional periods: Due to increased order volumes, please allow up to 3 business days for your order to be processed.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking information.

Please note: Processing time refers to the time it takes to prepare your order for shipment and does not include the shipping time or carrier transit time.

Can I cancel or change my order after placing it? +

Once your order has shipped, you'll receive a confirmation email and it can no longer be cancelled or modified.

If your order hasn't shipped yet, contact us as soon as possible at hey@stridelyte.com and we'll do our best to help.

Do you ship internationally? +

Yes, we ship nationwide across Ireland and to select EU countries. Delivery times and shipping costs for international orders may vary depending on destination.

Where is my order shipped from? +

All orders ship from our warehouse in Ireland.

How do I update my shipping address? +

If your order hasn't shipped yet, email hey@stridelyte.com with your updated address and we'll amend it.

For subscriptions, you can update your address anytime through your Stride account portal, or just let us know via email.

Subscriptions & Account

Frequently asked questions (5)

How do I cancel my subscription? +

You can cancel anytime through your Stride account portal, or send us an email with the subject "Subscription Cancellation" at hey@stridelyte.com and we'll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

Why am I receiving orders I didn't authorise? +

This can happen if an active subscription or saved payment method is still on file. No need to worry, you can manage or cancel through your Stride account portal, or reach out to hey@stridelyte.com and we'll sort it out right away.

The website says I don't have a subscription, but I'm still being charged? +

It may be linked to a different email or payment method. Try logging into your Stride subscription portal with the email you used at checkout.

If it's still not showing up, just reach out to hey@stridelyte.com and we'll find it for you.

How do I update my subscription i.e. frequency, flavour, or address? +

You can update your delivery frequency, stick pack flavour, or shipping address anytime through your Stride account portal.

If you are having difficulty, or prefer to contact us, just email hey@stridelyte.com and we'll happily make the changes for you.

How do I skip my next shipment? +

Still working through your current supply? You can skip your next shipment via your Stride account portal, or let us know at hey@stridelyte.com and we'll amend your renewal date.

Product & Usage

Frequently asked questions (6)

When is the best time to take Stride? +

Mix one stick pack with up to 1 litre of water and drink any time you need to replenish your electrolytes.

Whether it's before, during, or after exercise, first thing in the morning, or whenever you're feeling the effects of heat, travel, or a heavy night; there's no wrong time to take Stride.

What is the recommended dosage? +

Mix 1 stick pack with water per serving. Each stick delivers 800mg sodium, 200mg potassium, and 60mg magnesium (as Magnesium Malate).

Our recommended usage is 1-3 sachets in a single day. It entirely depends on your activity levels, how much water you're drinking, and how much you're sweating.

Most people take 1 sachet daily with 800ml of water.

Can I take it on an empty stomach? +

Yes, Stride is water-soluble and gentle enough to take on an empty stomach, though some people prefer to pair it with a meal.

How long until I notice results? +

Most people notice a difference in hydration, energy, and reduced cramping within the first few uses.

For best results during training or high-heat conditions, use daily.

How should I store the product? +

Store in a cool, dry place away from direct sunlight. No refrigeration needed. Keep the pack sealed when not in use.

Who should avoid taking this product? +

Those who are pregnant, nursing, persons under 18, on a sodium-restricted diet, or with existing medical conditions.

We recommend consulting your doctor before using Stride alongside any prescription medication, particularly blood pressure medication or diuretics given the sodium content.

Stride is formulated for adults. Consult a paediatrician before giving any electrolyte supplement to a child under 18.

Quality & Ingredients

Frequently asked questions (5)

What ingredients are in Stride? +

CITRIC ACID, SODIUM CHLORIDE (SALT), MAGNESIUM MALATE, POTASSIUM CHLORIDE, FLAVOURING, β-CYCLODEXTRIN (E459), STEVIOL GLYCOSIDES (FROM STEVIA)

Why Magnesium Malate instead of Magnesium Glycinate? +

Both are high-quality, well-absorbed forms of magnesium. This isn't a "premium vs cheap" comparison. The difference comes down to what you're using the magnesium for.

Malate is bound to malic acid, a compound that plays a direct role in the Krebs cycle; the process your body uses to produce cellular energy (ATP).

That makes it a better fit for training and performance, where you want support for energy production and muscle recovery, not drowsiness.

Glycinate is bound to glycine, an amino acid known for its calming effect on the nervous system. It's a great form of magnesium, but better suited to evening use or sleep support than to a stick pack you're mixing before a run.

We built Stride around Magnesium Malate because it matches what the product is actually for: hydration and performance, any time of day, without the wind-down effect.

Is Stride sugar-free? Allergen-free? +

Yes, Stride is zero-sugar, sweetened naturally with stevia, and free from common allergens such as gluten and dairy. It's also vegan-friendly.

Is Stride approved by a regulatory body? +

Food supplements aren't subject to pre-market approval in the same way medicines are.

Stride is manufactured under HACCP-compliant food safety standards and meets EU labelling and composition requirements.

Is the product third-party tested for quality and safety? +

Every batch undergoes third-party quality control checks for purity and consistency. For specific concerns, reach out to hey@stridelyte.com.

Returns & Pricing

Frequently asked questions (4)

What is your return policy? +
How do I request a refund? +
Why does the website price differ from what I saw on social media? +

Social media ads may show promotional pricing that has since expired. The pricing on stridelyte.com is always the most current.

If you saw a specific offer, reach out and we can sort something out for you.

What payment methods are accepted? +

Visa, Mastercard, Apple Pay, Google Pay, and PayPal.

All transactions are secure and encrypted, and are processed through Shopify.